All products
Return Window
You may request a return within 90 days of the delivery date. Requests received after 90 days may not be accepted. Contact Doctor Paintz before sending any item back so we can review the request and provide the correct return instructions.
Eligible Items
To be eligible for a return, an item must meet all of the following conditions:
- It is unopened, unused, and in its original condition.
- It is returned in its original packaging with labels, seals, and included accessories intact.
- It is accompanied by proof of purchase, such as an order number or receipt.
Items That May Not Be Eligible
The following items may not be accepted for return:
- Opened, used, mixed, tinted, or partially consumed paint products.
- Items damaged because of improper handling, storage, installation, or use.
- Custom-made, specially tinted, personalized, clearance, or final-sale items, unless they arrive defective or incorrect.
- Orders delayed or undeliverable because an incorrect or incomplete shipping address was provided.
How to Initiate a Return
- Email contact@doctorpaintz.us with your order number, the reason for the return, and photographs when relevant.
- Doctor Paintz will review your request and generally respond within one to two business days with approval and return instructions.
- Do not send an item back until you receive return authorization and instructions. Unauthorized returns may be delayed or refused.
- Pack the item securely and use a trackable shipping service when return shipping is your responsibility.
- After the returned item is received and inspected, Doctor Paintz will notify you about the approval or denial of the refund.
Return Shipping Costs
| Defective or incorrect item | If Doctor Paintz sent the wrong item or the item arrived defective, we will review the issue and, where approved, arrange a replacement or provide a return solution at no additional cost. |
|---|---|
| Change of mind or other eligible return | The customer is generally responsible for return shipping costs unless otherwise agreed in writing. |
| Original shipping charges | Original shipping charges are generally non-refundable unless the return is caused by an error on our part. |
Refunds
Once the return is received and inspected, Doctor Paintz will notify you by email. Approved refunds are generally issued to the original payment method within 5–7 business days after approval. Your bank or payment provider may require additional time to post the refund to your account.
If a returned item does not meet the eligibility requirements, Doctor Paintz may deny the refund or contact you regarding available options.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at contact@doctorpaintz.us. Include your order number and clear photographs of the item, packaging, shipping label, and any visible damage. We will review the issue and work with you on an appropriate replacement, refund, or other resolution.
Contact Doctor Paintz
For return authorization, refund questions, damaged orders, or other support, please contact us. Include your order number whenever possible.
San Antonio, TX 78229
United States