Welcome to the doctorpaintz FAQ page! Below you will find answers to our most common questions regarding orders, shipping, payments, and returns.
Ordering & Products
Q: How do I place an order?
A: Simply browse our online store, add the desired products to your cart, and proceed to the checkout page. You can checkout as a guest or create an account for faster future purchases.
Q: What if a product I want is out of stock?
A: If an item is out of stock, there will usually be an indicator on the product page. You can contact our support team at support@doctorpaintz.us to inquire about restocking timelines or similar alternatives.
Q: Can I change or cancel my order after I’ve placed it?
A: We process orders quickly, but we will do our best to accommodate changes or cancellations. Please contact us immediately by phone at +1 214-814-0654 or email at support@doctorpaintz.us. Once an order has been marked as “Processing” or “Shipped,” we cannot guarantee changes.
Shipping & Delivery
Q: Where do you ship?
A: doctorpaintz currently ships to all addresses within the United States. (You may need to adjust this answer based on your actual shipping regions.)
Q: How long does shipping take?
A:
- Order Processing: Orders are typically processed and dispatched from our warehouse within 1-2 business days.
- Delivery Time: Shipping time then depends on the method you select at checkout and your location. Standard shipping usually takes 5-8 business days after dispatch. You will receive an estimated delivery date at checkout.
Q: How can I track my order?
A: Once your order is shipped, you will receive a Shipping Confirmation email that includes a tracking number and a link to the carrier’s website. Please allow 24 hours for the tracking information to update.
Q: What should I do if my order is damaged upon arrival?
A: If your package is visibly damaged upon delivery, please refuse the package if possible. If you accept a damaged package or discover damage after opening (e.g., dented cans, broken bottles), please contact our Support Mail support@doctorpaintz.us within 48 hours of delivery. Include your order number and clear photographs of the damage to the product and the packaging.
Payments
Q: What payment methods do you accept?
A: We accept a variety of payment options, including:
- Major Credit/Debit Cards: Visa, Mastercard, American Express, Discover.
- Digital Wallets: PayPal, Google Pay, Apple Pay.
- Buy Now, Pay Later options
Q: Is my payment information secure?
A: Yes. Our entire website uses SSL encryption to protect your personal and payment data. We do not store your credit card information.
Q: Which currency will I be charged in?
A: All transactions are processed in USD (United States Dollar).
Returns, Refunds, & Exchanges
Q: What is your return policy?
A: We accept returns on most unused, unopened products in their original packaging within 30 days of delivery. Certain items, such as custom-mixed paints, may be non-returnable.
Q: How do I initiate a return?
A: To start a return, please email support@doctorpaintz.us with your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) and further instructions. Please do not send items back without an RMA.
Q: When will I receive my refund?
A: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Q: Do you offer exchanges?
A: We only replace items if they are defective or damaged (see “What should I do if my order is damaged upon arrival?”). If you need to exchange an item for a different reason, you will need to process a return for a refund and place a new order for the desired item.
Contact Us
Q: How can I contact customer support?
A: We are here to help!
Business Contact: +1 214-814-0654
Support Mail: support@doctorpaintz.us
Physical Address: 3667 Ali Avenue, San Antonio, Texas 78229, United States